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Terms and Conditions

Terms and Conditions

  1. Introduction

(a) In these terms and conditions (the Terms and Conditions), “we”, “our” or “us” means Plovdiv Tourism.

(b) Please read the Terms and Conditions carefully as they apply to your use of the internet site  .  By using the Site you agree to be bound by the Terms and Conditions including those revisions referred to in (c).

(c) We may revise the Terms and Conditions from time to time by updating this posting. The revised terms will take effect when they are posted.

(d) Your use of some parts or features of the Site may be governed by additional terms and conditions. Where this is the case you will be notified accordingly, and those additional terms and conditions:

(i) will apply to your use of such parts or features of the Site in addition to these terms and conditions; and

(ii) will prevail over the Terms and Conditions to the extent of any inconsistency.

  1. Intellectual Property Rights

(a) You acknowledge that the Content on the Site is subject to copyright, trade mark and possibly other intellectual property rights. In these Terms and Conditions, “Content” means anything that you may see, read, hear, upload, download or access on or via the Site (including but not limited to messages, files, data, software, images, artwork, graphics, design, photographs, illustrations, text, music, songs, videos, tags and other materials or subject-matter on the Site).

(b) Unless you are expressly authorised by us, or otherwise by law, you must not do any of the following yourself, or permit or authorise any other person to:

(i) sell, reproduce, publish, distribute, communicate to the public (e.g. by making available online or electronically transmitting) modify, display, perform in public, prepare derivative works based on or make an adaptation of, repost or otherwise use any of the Content (or any readily identifiable portion of the Content) in any way without our prior written consent; or

(ii) otherwise infringe the intellectual property rights of any person in using the Site or any Content.

(c) Nothing you do on or in relation to the Site will transfer any intellectual property rights to you or license to you any intellectual property rights unless this is expressly stated.

(d) You agree that Plovdiv Tourism owns the copyright and trade marks in the marketing logo , the domain name ,  the advertising tag line(s) appearing in Plovdiv Tourism advertisements on the Site and the corporate logo “Plovdiv Tourism” . You agree not to use any of the Plovdiv Tourism Trade Marks without our prior written consent. All other trade marks appearing on our Site are the property of their respective owners.

  1. Content of the Site

(a) We attempt to keep the Content of the Site up to date. However, we do not warrant the accuracy or currency of the Content.

(b) You acknowledge that the Content on the Site is subject to change at any time.

(c) All prices quoted on the Site are in Bulgarian lev unless otherwise indicated.

(d) Prices quoted on the Site should be used as a guide only as they may change from time to time.

(e) Some of the Content on the Site, including articles, sponsorships and promotions, constitute paid advertising (Sponsored Content). This means that Plovdiv Tourism may have received a payment or other benefit in return for publishing or disseminating the Sponsored Content on the Site.

(f) The views which are expressed by members of the public who have uploaded Content to the Site are not our views and we accept no liability in respect of any Content posted on the Site by third parties, nor are we responsible for its content or accuracy. Any reliance you place on Content posted on the Site is at your own risk.

(g) If you consider any Content that has been posted to the Site is offensive, unsuitable or has in some other way breached these Terms and Conditions, please email us at with a link to the relevant Content and your reasons for objecting to it. We will consider your objection and determine whether the Content should be removed at our sole discretion.

  1. Your Use of the Site

(a) You must not:

(i) use the Site without the authority and supervision of a parent or guardian, if you have not reached the age of majority under any Applicable Law;

(ii) disrupt or interfere with the Site or servers or other software, hardware or equipment connected to or via the Site;

(iii) reproduce any Content from our Site without our express written permission, which we may withhold or grant (on terms acceptable to us), in our absolute discretion;

(iv) violate any applicable law relating to your use of the Site; or

(v) use or disseminate personal data or private information about other users of the Site.

(b) In these Terms and Conditions, Applicable Law in relation to any person, action or thing means the following in relation to that person, action or thing:

(i) any law, rule or regulation of any country (or political sub-division of a country);

(ii) any obligation under any licence in any country (or political sub-division of a country); and

(iii) any lawful and binding determination, decision or direction of a regulator in any country (or political sub-division of a country).

  1. Links, Downloads, Plug-ins, Features and Advertisements

(a) We have not reviewed all of the websites, downloads, plug-ins, features or advertisements linked to the Site and are not responsible for the content or accuracy of any such off-Site materials, including any websites linked to the Site through advertisements or search engines (collectively, Third Party Material). The linking of our Site to any Third Party Material does not imply that we endorse the linked material, and you use the links at your own risk. We do not accept any responsibility or liability for any claims, losses, costs, expenses or damages of any kind (including legal fees) arising out of your use of these links or of the descriptions or information supplied there.

(b) You agree that you will not misuse any downloadable Content included on the Sitе, including but not limited to, reproducing, adapting, communicating the Content to the public, including the Content on another website or making misleading or false representations about the Content, unless expressly authorised by Plovdiv Tourism.

(c) Your correspondence or dealings with, or participation in promotions or business of, advertisers on the Site are solely between you and such advertisers. We will not be liable or responsible for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of advertisements on the Site.

  1. Posting to the Site

(a) There may be facilities in the Site for you to submit or post Content to the Site. For Content you submit for posting to the Site (in whatever format):

(i) you absolutely and unconditionally assign (and agree to use your best endeavours to procure any relevant third parties to absolutely and unconditionally assign) to us all right, title and interest in all intellectual property rights in any Content you submit to the Site;

(ii) you agree that whether and in what form the Content is published on the Site is at Plovdiv Tourism’s sole discretion;

(iii) you give unconditional consent for the Content to be altered, edited or adapted as  or a sub-licensee thinks fit, including in a way that would otherwise be a breach of your moral rights. This consent extends to licensees and successors in title, and to all persons who are authorised by the owner or prospective owner, or by such a licensee or successor in title, to do acts comprised in the copyright;

(iv) you agree that you do not require, nor does anyone else require, attribution for the Content; and

(v) you acknowledge that you may be held legally responsible for the Content you submit. You acknowledge that you must evaluate and bear all risks associated with the use of any Content, including any reliance on the accuracy, completeness or usefulness of such Content.

(b) For Content you submit for posting to the Site (in whatever format) you agree not to:

(i) upload, post, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, pornographic, defamatory, vulgar, obscene, related to gambling, libellous, invasive of another’s privacy, hateful, or radically, ethnically or otherwise objectionable, including but not limited to;

(A) Content that depicts or alludes to or promotes offensive or illegal behaviour;

(B) Content that exploits people in a sexual or violent manner;

(C) Content that harasses or advocates harassment of others;

(D) Content that promotes or incites racism, bigotry, hatred or physical harm of any kind against any group or individual;

(E) Content that contains nudity, violence, or contains a link to an adult website;

(F) Content that provides any telephone numbers, street addresses, last names, personal banking or financial information, URLs or email addresses;

(G) Content that promotes information that the user knows is false or misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;

(H) Content that furthers or promotes any criminal activity or enterprise or provides instructional information about illegal activities including, but not limited to making or buying illegal weapons, violating someone’s privacy or creating computer viruses; or

(I) Content that includes a photograph or image of another person or another person’s property that has been submitted without that person’s consent (or where that person is under the age of majority under an Applicable Law, the consent of their parent or legal guardian);

(i) impersonate any person or entity, or falsely misrepresent your affiliation with a person or entity;

(ii) upload, post, transmit or otherwise make available any Content that you do not have the right to make available under any Applicable Law or under any contractual or fiduciary relationships (such as proprietary and confidential information learned or disclosed as a part of employment relationships);

(iii) upload, post, transmit or otherwise make available any Content that infringes any patent, trade mark, confidential information, copyright or other proprietary rights of any party;

(iv) upload, post, transmit or otherwise make available any unsolicited or unauthorised advertising and promotional materials; or

(v) upload, post, transmit or otherwise make available any material that contains software viruses or any malicious code;

(c) By posting Content to the Site you warrant that:

(i) you have the rightful power and authority to provide the Content in the form and manner and name in which it is submitted;

(ii) you own the Content and have the right to assign copyright ownership and other Intellectual Property Rights in the Content to us;

(iii) the Content does not violate the privacy rights, copyright, contract rights or other rights (including but not limited to intellectual property rights) of any person, corporation or entity;

(iv) the Content does not contain material that is illegal, contrary to any laws, indecent, obscene, threatening, discriminatory, harassing, in breach of any confidence, defamatory, libellous, offensive or objectionable;

(v) if the Content in any way includes third parties or the property of third parties, that you have obtained the required consents and releases from those third parties (or their parents or legal guardians, as applicable) to include them in your Content;

(vi) your Content does not contain any representations or material which you know or suspect (or ought reasonably to have known or suspected) to be false, misleading or deceptive;

(vii) your Content does not contain material that has been previously broadcast, streamed, published or televised in any way;

(viii) you will not post Content or use the Site for the purpose of advertising, promoting or soliciting any goods or services or otherwise engage in trade or commerce;

(ix) during the course of creating your Content your conduct was not illegal, contrary to any Applicable Law, indecent, obscene, threatening, discriminatory or harassing to any person; and

(x) you agree to your Content being available on the Site for public viewing and comment and that your Content may be used by Plovdiv Tourism or its sub-licensees in any media for an unlimited period of time without remuneration or compensation for any purpose in our sole discretion.

  1. Monitoring of Content

(a) You acknowledge that Plovdiv Tourism may or may not pre-screen Content, and that there is no obligation on Plovdiv Tourism to pre-screen Content, and that Plovdiv Tourism shall have the right (but not the obligation) in its sole discretion to pre-screen, refuse or remove any Content provided by you.

(b) Without limiting paragraph (a), you agree that Plovdiv Tourism may edit, remove or not publish any Content if it considers that:

(i) the Content is unlawful in any way, including because it is defamatory or breaches laws about unlawful discrimination, racial vilification, privacy or contempt;

(ii) the Content is false or misleading;

(iii) publication of the Content will infringe intellectual property rights (including copyright) or a person’s moral rights;

(iv) the Content is abusive, offensive or obscene; or

(v) the Content is otherwise in breach of these Terms and Conditions.

(c) Although we may from time to time monitor or review Content, discussions, chats, postings or other contributions to the Site, we are under no obligation to do so and we assume no responsibility or liability arising from the contents of any such communications nor for any error, defamation, libel, obscenity, profanity or inaccuracy contained in any such communication.

  1. Indemnity

You agree to indemnify and hold Plovdiv Tourism and its subsidiaries, affiliates, officers, agents, employees, partners and licensors harmless from any claim against us arising out of Content you submit, post, transmit or otherwise make available through the Site, your use of the Site, your connection to the Site, your breach of these Terms and Conditions, or your violation of any rights of another, including all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such a claim.

  1. Registration

(a) In order to be able to provide us with Content or download Content pursuant to these Terms and Conditions you must become a registered user. To become a registered user you must complete your registration details in the manner described on the website. Registration is free but non-transferable. You agree to provide true, accurate and complete information about yourself as prompted by the registration form. You must log into your user account in the manner required each time you wish to contribute to the Site.

(b) We reserve the right to refuse requests to register user accounts or to terminate your registration at any time at our sole discretion. We will not accept any request to register a user account that we suspect is being made by or on behalf of a user who has been suspended from the Site for breach of these Terms and Conditions or has been suspended as a user/user of another website for vexatious, illegal or inappropriate comments/contributions.

(c) You are responsible for maintaining the strict confidentiality of your account login name and password, and you are responsible for any activity under your account and password. You agree to:

(i) immediately notify us of any unauthorised use of your password or account or any other breach of security; and

(ii) ensure that you exit from your account at the end of each session. It is your sole responsibility to control the dissemination and use of your password, control access to and use of your account and notify us when you desire to cancel your account.

(d) We will not be responsible or liable for any loss or damage arising from your failure to comply with this provision.

  1. Privacy Policy

(a) Registration information and other information about you is subject to our External Privacy Policy. You understand that through your use of the Site you consent to the collection and use (as set forth in the Privacy Policy) of this information.

Plovdiv Tourism periodically reviews this Policy and reserves the right at its discretion to modify or remove portions at any time. Any amendments will be notified by posting an updated version on its website.


If you do not agree with this Policy, do not access or use our services or interact with any other aspect of Plovdiv Tourism.


Plovdiv Tourism is an agency responsible for attracting international visitors to Bulgaria, both for leisure and business events.  Plovdiv Tourism is based in Plovdiv, Bulgaria and is its activities include advertising, administrative work and social media and online marketing services.

Plovdiv Tourism recognises the importance of your privacy rights, and in turn, the importance of being transparent about how we collect, use, and share information about you, and demonstrates this by complying with European Union General and Data Protection Regulations (GDPR).

This Policy is intended to help you understand:

  1. What information Plovdiv Tourism collects about you
  2. How Plovdiv Tourism collects information about you
  3. How Plovdiv Tourism uses and discloses information about you
  4. How Plovdiv Tourism transfers information we collect internationally
  5. How Plovdiv Tourism stores and secures information we collect
  6. How to access and control your information
  7. Contact us

This Policy applies to all external parties, namely, “you” – e.g. visitors to Plovdiv Tourism website and social media pages, subscribers to Plovdiv Tourism briefings, newsletters, marketing materials, and any other individual whose personal information may be collected, stored and used by Plovdiv Tourism or its partners. This Policy also applies to Plovdiv Tourism ‘s management of personal information across all of its offices.

This Policy also covers the information we collect about you when you use our services, or otherwise interact with Plovdiv Tourism (for example, attending Plovdiv Tourism events), unless a different privacy policy is displayed. This policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you.  If you do not agree with this policy, do not access or use our Services or interact with any other aspect of Plovdiv Tourism.

  1. What information Plovdiv Tourism collects about you

The types of information that Plovdiv Tourism collects will depend on the nature of your dealings with Plovdiv Tourism and its Services and may include your name, contact details, photographic information, your views and opinions about Plovdiv Tourism services, and travel information. In particular:

If you are a traveller or tourist who registers to receive e-newsletters from Plovdiv Tourism registers to create an account on the Plovdiv Tourism website through email, Facebook or Google to customise your web experience, your name, address, email address, age group and information about what type of holiday you are looking for will be collected. This is so Plovdiv Tourism can provide you with material likely to be of interest to you.

If you deal with Plovdiv Tourism in the course of business, Plovdiv Tourism will generally collect only your business contact details (so Plovdiv Tourism can communicate with you for normal business purposes).


Plovdiv Tourism also collects personal information about its employees (including job applicants) and contractors (personnel records).

If you make a complaint, Plovdiv Tourism will generally collect your name, address or email address and details about the complaint.

Plovdiv Tourism will ensure that any Personal Information collected is relevant to Plovdiv Tourism’s purpose (as detailed in section B below), is accurate, complete and up-to-date.  Plovdiv Tourism will collect information directly from you, unless it is reasonably impracticable to do so.

  1. How Plovdiv Tourism collects information about you

Plovdiv Tourism collects your information only for a lawful purpose, which is reasonably necessary for or directly related to Plovdiv Tourism functions .

Plovdiv Tourism conducts a large part of its operations over the Internet and via email. As part of its functions, Plovdiv Tourism conducts market research surveys, offers access to publications, processes thousands of requests for tour brochures or information, provides avenues for the booking of holidays or facilities, provides opportunities for tourism operators to market and promote their services, distributes industry based publications, conducts many exciting competitions and collects information on the types of holidays or events that you, the consumer, would like to see more of in the future so that we can help the Bulgarian tourism industry grow.

We collect information about you when you provide it to us when you use our Services, and when other sources provide it to us, as further described below.

Account and Profile Information

We collect information about you when you register for an account, create or modify your profile, set preferences through the Services (including when you register for an account via third parties such Facebook and Google). For example, you provide your contact information and, in some cases, billing information when you register for the Services. You also have the option of adding a profile photo, bio, and other details to your profile information to be displayed in our Services. We keep track of your preferences when you select settings within the Services.

Plovdiv Tourism Website and Social Media

The Services also include our website owned or operated by us. We collect other content that you submit to social media  operated by us. For example, you provide content to us when you:

Subscribe to a newsletter or register to receive brochures (e.g. through a Plovdiv Tourism website);

Apply to attend or exhibit at a Plovdiv Tourism event;

Enter a promotion or competition, including at a Plovdiv Tourism event or through a Plovdiv Tourism website;.

If you use Plovdiv Tourism’s website information is recorded about your visit for web personalisation, research and statistical and reporting purposes as well as to allow Plovdiv Tourism to improve its website and services.  Plovdiv Tourism also uses cookies and session tools to improve your experience when visiting its sites. The information collected may include your IP address, the referring site and the pages visited on Plovdiv Tourism’s site. IP addresses are logged to track a user’s session while the user remains anonymous. Plovdiv Tourism analyses this data for certain trends and statistics, such as which parts of Plovdiv Tourism website users are visiting and how long they spend there. In general, you can browse Plovdiv Tourism’s website without telling Plovdiv Tourism who you are or revealing any personal information about yourself. However, there are times when Plovdiv Tourism may need to collect your personal information. For instance, if you register to receive Plovdiv Tourism publications or to attend an event, Plovdiv Tourism will need to collect some personal information from you for this purpose. In this case, Plovdiv Tourism will provide notice and seek your permission to send you further electronic communications, and for your personal information to be stored in its databases. If at any time after submitting your personal information to Plovdiv Tourism  you would no longer like to receive information, simply follow the “unsubscribe” directions at the end of any email communications you receive, or contact Plovdiv Tourism using the contact details listed at the end of this Policy.  No attempt will be made by Plovdiv Tourism to identify website users or their browsing activities except in the unlikely event of an investigation where a law enforcement agency may exercise a warrant to inspect server logs. The statistics and log files may be preserved indefinitely and used at any time and in any way necessary to prevent security breaches and to ensure the integrity of the information supplied by Plovdiv Tourism.  Where you use Plovdiv Tourism’s social media pages (such as Facebook or Instagram) Plovdiv Tourism will not collect any personal information about you without your consent.

Payment information

We collect certain payment and billing information when you register for certain Plovdiv Tourism advertising packages, offers and experiences on the website. For example, we ask you to designate a billing representative, including name and contact information, upon registration. You might also provide payment information, such as payment card details, which we collect via secure payment processing services.

Business Dealings

If you deal with Plovdiv Tourism in the course of business, we will generally collect only your business contact details which we use to communicate with you for normal business purposes (whether as job applicant, as an employee of one of Plovdiv Tourism’s external service providers, if you work for a government agency Plovdiv Tourism deals with, in the context of a transaction, or if you volunteer personal information to Plovdiv Tourism).

Enquiries and complaints

When you make an enquiry or complaint with Plovdiv Tourism including by phone, letter, email, face-to-face or online, Plovdiv Tourism will generally collect your name, address or email address and details about the complaint.

Employee information

We also collect personal information about its employees (including job applicants) and contractors (personnel records).

Cookies and Other Tracking Technologies

Plovdiv Tourism and our third-party partners, such as our advertising and analytics partners, use cookies and other tracking technologies (e.g. pixels) to provide functionality and to recognize you across different Services and devices. For more information, please see our Terms of Use, which includes information on how to control or opt out of these cookies and tracking technologies. Some Plovdiv Tourism webpages use cookies which are small files that may be placed on your hard disk for recordkeeping purposes. A cookie helps Plovdiv Tourism remember who you are and can make your subsequent visits to the webpage simpler and more seamless. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. However, by not accepting cookies, some webpages may not display properly or you may not be permitted to access certain information. Cookies are important for Plovdiv Tourism website and are used to provide the best possible online experience. By continuing to use the website you are consenting to their use.

The provision of your personal information on Plovdiv Tourism’s website is voluntary and you can opt out at any time.  However, if you choose not to provide your personal information we may not be able to forward the material that you are requesting or provide you with one of the numerous services available through the Plovdiv Tourism website.


Where it is practicable, you may choose to remain anonymous or adopt a pseudonym when dealing with Plovdiv Tourism.

  1. How Plovdiv Tourism uses and discloses information about you

Plovdiv Tourism will only use and disclose personal information for the purpose for which it was collected, or otherwise in accordance with the applicable privacy and data protection laws and regulations. For example, if you register on the Plovdiv Tourism website to receive information about travelling to Bulgaria, Plovdiv Tourism will use your name and email address to send you this information. Other examples include use or disclosure for the purpose of:

Providing you with the publications or services you have requested;

Marketing communications;

Complaint handling;

Research and forecasting;

Employment purposes; and,

Performing specific statutory or administrative functions

Examples of third parties Plovdiv Tourism may disclose your personal information to include state and territory tourism authorities in the course of conducting trade events, external service providers such as IT consultants, professional advisers, publishing houses and marketing/advertising agencies, Commonwealth ministers, or business partners with whom Plovdiv Tourism has a formal contractual relationship.



Plovdiv Tourism will not use or disclose personal information for a purpose other than that for which it was collected unless:

Your consent is obtained;

Plovdiv Tourism is required to, or authorised by the law or a court or tribunal order; or,

Otherwise in accordance with the applicable privacy and data protection laws.

To the extent permitted under the law, Plovdiv Tourism may also use or disclose your personal information for a secondary purpose related to, or directly related to, the purpose of collection where you would reasonably expect that your information would be used for this other purpose. These secondary purposes may include activities such as public education or quality assurance.

At or before the time Plovdiv Tourism collects your personal information (or as soon as practical afterwards), Plovdiv Tourism will take such steps as are reasonable in the circumstances to provide you with a collection notice containing the following information setting out, among other things, the purpose of collection.

  1. How Plovdiv Tourism transfers information we collect internationally

It is possible that Plovdiv Tourism will disclose your personal information overseas as part of its marketing functions. Countries in which recipients are likely to be located include those where Plovdiv Tourism has regional offices located.

Plovdiv Tourism does not disclose your personal information to any overseas recipient unless one of the following applies:

The recipient is subject to a law or binding scheme substantially similar to the Bulgarian Privacy Principles, including mechanisms for enforcement.

You have consented to the disclosure after being expressly informed that Plovdiv Tourism will not be taking reasonable steps to ensure that the overseas recipient does not breach the applicable privacy and data protection laws.

It is required or authorised by law.

It is required or authorised by an international agreement relating to information sharing to which Bulgaria is a party.

It is reasonably necessary for an enforcement related activity conducted by, or on behalf of, an enforcement body and the recipient performs similar functions.

An exception applies under the law.

  1. How Plovdiv Tourism stores and secures information we collect

Plovdiv Tourism Systems

Plovdiv Tourism takes security of personal information seriously and has implemented a range of physical and electronic security measures to protect your personal information from unauthorised access, use, modification, disclosure or misuse including the implementation of firewalls.

Plovdiv Tourism Website

Plovdiv Tourism strives to ensure the security, integrity and privacy of personal information submitted to its website, and periodically updates its security measures in light of current technologies. You need to be aware of inherent risks associated with the transmission of information via the Internet. Plovdiv Tourism cannot guarantee or warrant the security of any personal information you submit to its websites. If you have concerns in this regard, Plovdiv Tourism has other ways of obtaining and providing information. Postal services, phone and fax facilities are available.


Plovdiv Tourism website may also be linked to websites operated by third parties. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship, endorsement or approval of these websites. Visitors to those websites should refer to their separate privacy policies and practices, e.g. Google Analytics and Adobe packages.

Plovdiv Tourism Staff

Plovdiv Tourism also requires its staff to ensure that digital paper records containing personal information are stored securely. Plovdiv Tourism’s employees are bound by confidentiality obligations as a condition of their employment, and this extends to ensuring that personal information collected by Plovdiv Tourism is kept confidential.

  1. How to access and control your information

Bulgarian Law for Protection of Personal Data

Under the Bulgarian Law for Protection of Personal Data, you have the right to seek access to the records of personal information that Plovdiv Tourism holds about you. You also have the right to ask Plovdiv Tourism to alter your personal information if you think the information is inaccurate, out-of-date, incomplete, irrelevant or misleading.

If you wish to access or correct your personal information that Plovdiv Tourism holds, please submit a written request setting out what information you wish to access or correct, your name and a mailing/email address to the Manager, Legal and Governance, using the contact details set out at the end of this Policy. Plovdiv Tourism may require you to verify your identity. Plovdiv Tourism will respond to your request within 30 days.


If Plovdiv Tourism refuses to provide you with access to your personal information or to correct that information as you request, it will provide you with reasons for that refusal and information about how to make a complaint.

If Plovdiv Tourism refuses to correct your personal information, IT will take reasonable steps to associate a statement with your personal information that you consider the information to be inaccurate.


Under the EU General Data Protection Regulation (EU GDPR), EU residents may exercise their data subjects rights – for example:

Right of Access

Right of Erasure

Right to Rectification

Right to Object

If you wish to exercise these rights, you may submit a written request using the contact details set out in this Policy.

Managing your account and subscription

If you wish to delete your registered account or unsubscribe to Plovdiv Tourism communications such as newsletters, publications, and event invitations, you may do so by contacting using the contact details set out in this Policy.  To ensure we have the correct information, please include your registered email address, first name and last name, and requested change.  For example:



First and last name:  Jane Doe

Requested change:  Please delete my Plovdiv account.

We will endeavour to reply to your email request within 30 business days.


If you wish to complain about how Plovdiv Tourism manages personal information, you should submit a written complaint by post or email using the contact details set out in this Policy. Plovdiv Tourism will endeavour to respond to your complaint within 30 days.

If you are not satisfied with Plovdiv Tourism’s response, you may make a written complaint to the Office of the Commission for Personal Data Protection. If you make a complaint directly to the Commission for Personal Data Protection the Commission will likely recommend that you try to resolve the complaint directly with Plovdiv Tourism in the first instance.

  1. Contact us

If you have any queries in connection with this Policy, please contact the following:

By email

By post `Legis Center`Blvd 6 Septemvri 152, 4000 Plovdiv, Bulgaria

By phone +35932207040


  1. Cookies

During your use of the Site, we may issue to and request from your device blocks of data known as “cookies”. We use cookies to enable the website to work more efficiently and to provide us with information about your activities on the Site.

Our cookies will not allow us to obtain information of a personal nature that will identify you to us, such as your name and address. We will only be aware of such information if you provide the information to us, or you have set the preferences in your browser to provide this information automatically.

Details of the cookies we use on the Site are as follows:

(i) cookies that are essential in order to enable you to move around the Site and use its features;

(ii) cookies that collect information about how visitors use the Site, for instance which pages visitors go to most often. All information these cookies collect is aggregated and therefore anonymous.

By using this Site, you agree that we can place these types of cookies on your device.

Your web browser may allow some control of most cookies through your browser settings. To find out more about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit Please note that you may delete and block all cookies used by this Site, but if you do so parts of the site may not work.

  1. Security of Information

Unfortunately no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly any information which you transmit to us is transmitted at your own risk, however once we receive your transmission, we will take reasonable steps to preserve the security of such information.

  1. Use of the Site Is At Your Own Risk – Disclaimer of Liability

(a) Your use of the Site is at your own risk. You must not rely on any statement published on or linked to the Site without first making your own enquiries to verify the information.

(b) We exclude all warranties and liability to the fullest extent permissible under any Applicable Law. If a jurisdiction does not allow the exclusion of implied warranties or liability but does allow limitation to a certain maximum extent, then we limit our warranties and liability to that extent.

(c) To the extent permitted by law, all information on or linked to on the Site is provided “as is” and “as available” without any warranty or representation regarding condition, either express or implied, including any implied warranties of merchantability, fitness for a particular purpose, safety, quality, freedom from defects or non-infringement.

(d) To the extent permitted by law, we do not accept any responsibility or liability for:

(i) any statement in the material on or linked to the Site; or

(ii) any direct, indirect, incidental or consequential loss related to or arising from your doing, or not doing, anything as a result of using (or being unable to use) the Site and its Content. This includes any claims, losses, costs, expenses or damages of any kind whatsoever (including legal fees) incurred by you or by any third party, whether based on warranty, contract, tort, negligence or any other legal theory, and whether or not we know of the possibility of such damage.

(e) To the extent we cannot exclude all liability, our aggregate liability to you arising in relation to your use of the Site or the Content (whether arising from breach of these Terms, in negligence or any other common law or statutory cause of action) is limited to the following, the choice of which is at our sole discretion:

(i) In the case of goods any one or more of the following:

(A) the replacement of the goods or the supply of equivalent goods;

(B) the repair of the goods;

(C) the payment of the cost of replacing the goods or of acquiring equivalent goods; or

(D) the payment of the cost of having the goods repaired; or

(ii) in the case of services:

(A) the supply of the services again; or

(B) the payment of the cost of having the services supplied again.

  1. General Provisions

(a) If any part of the Terms and Conditions is held to be unenforceable, the unenforceable part must be given effect to the greatest extent possible and the remainder will remain in full force and effect.

(b) The Terms and Conditions, and the use of the Site and any contents thereof, are in all respects governed by and according to the Bulgarian laws . By using the Site, you irrevocably agree to submit to the exclusive jurisdiction of the Bulgarian courts for the resolution of any dispute of any kind whatsoever, including without limitation any dispute arising out of the interpretation or application of the Terms and Conditions, or your use of the Site or any material contained therein, or accessed thereby.


Plovdiv Tourism’s Social Media Terms and Conditions:

Plovdiv Tourism has created it’s social media channels as a hub for people who are planning to visit, have visited, or simply have a great love for holidays in Plovdiv, Bulgaria. Here you’ll find general information, tips on travelling to and/or working in Plovdiv, as well as plenty of images and video that help capture the Bulgarian experience. We welcome all those who have ever gone ‘walkabout’ in Bulgaria to share your comments, images and videos.

Plovdiv Tourism does not accept responsibility for the comments of fans on this page and it’s important to note that postings to the Plovdiv Tourism Facebook page are not representative of the opinions of Plovdiv Tourism, nor do we confirm their accuracy.

We encourage the expression of opinions and free, frank and open discussion, but we do want people to act responsibly and play nice 🙂

Posts will be deleted if they contain:

  • violent, obscene, profane, hateful, derogatory, illegal or racist comments, content, links or images or incite such comment or behaviour
  • comments that threaten or defame any person or organisation
  • solicitations, advertisements, or endorsements of any financial, commercial organisations
  • multiple successive off-topic posts by a single user
  • repetitive posts copied and pasted or duplicated by single or multiple users
  • offensive, inaccurate, false, misleading or deceptive comments or content
  • material which infringes third party intellectual property rights
  • any other inappropriate content or comments as determined in Tourism Australia’s absolute discretion

Users who do not comply with this policy will also be blocked from the page in Plovdiv Tourism ‘s absolute discretion.

If you have any questions about this policy, please contact us at .

Contributing Plovdiv Tourism’s social media profiles

Plovdiv Tourism does NOT claim ANY ownership rights in photos or videos that you post on our Facebook or Instagram account or by use of  #PlovdivTourism. However, by submitting you hereby grant to Plovdiv Tourism a non-exclusive, royalty-free, worldwide, revocable, non-transferable, perpetual licence to use, modify, delete from, add to, publicly display and/or reproduce, your photo, including editing, compiling and assembling video works, interstitials or the use of photographic works as underlying works compiled into moving image without limitation in any online media formats (including e-newsletters) and through any social media channels, pages or accounts.

If your photo is used on Plovdiv Tourism’s digital or social platforms, your name and/or business will always be credited. We may also choose at our sole discretion to link back to your website or business social media profile.

TA may, at its discretion attach logos or other branding devices on photos or videos.

You can revoke this licence at any time by contacting us in writing at and informing us that you no longer want us to use your photo.


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